The IT Support Specialist provides technical support to internal users, ensuring smooth operation of IT systems, networks, and applications. This role includes but not limited to End Point Device/ Peripheral (e.g. Desktop, Laptop, Printer, Mobile Devices and Signage Display etc.) and Network Infrastructure and Peripheral Level 1 & Level 2 IT Support & Maintenance
JOB RESPONSIBILITIES
- Provide support services to ensure all computer systems are functioning properly such as file servers, POS terminals, CCTV, Internet connection, Synology, PA System, Wi-Fi, network infra, and VPN connection, etc.
- Install, support and maintain IT related hardware and software
- Support daily IT operation and liaise with business users & IT team.
- Liaise and negotiate with vendors or suppliers on quotation for setup, implementation, repair, and maintenance of IT hardware & software
- Maintain IT related contracts
- Analyze computer / IT problems reported and recommend corrective, preventive and improvement measures
- Maintain proper administration records of IT equipment inventory, software inventory, software licenses, network & other IT related information
- Provide training, guidance, and support to end users
- Coordinate IT related projects, from new/upgrades of system deployment to new site opening or renovations.
- Perform any ad hoc IT duties as assigned
JOB REQUIREMENTS
- Diploma or above in Information Technology, Computer Science, or related disciplines
- Minimum 2 years' relevant experience preferably gained from sizable firms or multinational companies
- Solid experience in supporting Microsoft Windows, O365, AD.
- Solid experience in supporting Windows Server and Android Device
- Familiar with Windows operation systems and office applications
- Hands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network security
- Strong problem solving and communication skills
- Good command of spoken and written English
- Able to work independently and under pressure
IT Support Specialist in Sydney employer: Plaza Premium Lounge
Join a dynamic and supportive team where your contributions as an Assistant Human Resources Manager will be valued and impactful. Our company fosters a vibrant work culture that prioritises employee engagement and professional growth, offering numerous opportunities for career advancement in a fast-paced environment. Located in Australia, we provide a unique chance to be part of global HR initiatives while enjoying the benefits of a collaborative workplace that champions innovation and inclusivity.
