At a Glance
- Tasks: Manage high-value accounts and drive client success in fraud prevention solutions.
- Company: Global leader in fraud prevention and financial services with a focus on AI technology.
- Benefits: Competitive salary up to $175K, annual bonus, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact in the rapidly growing fraud detection market.
- Qualifications: Experience in strategic account management and strong relationship-building skills required.
The predicted salary is between 135000 - 165000 $ per year.
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- Direct message the job poster from PLAYBOOK
- Building the highest performing revenue teams in APJ | GTM | Saa S
The Company
- A global provider of fraud prevention, finserv solutions.
- Foothold in e Commerce, financial services, retail industries.
- Leading platform that uses AI, ML, and advanced analytics to detect fraud.
Market Opportunity
- Fraud-detection demand is growing rapidly, driven by real-time, AI-driven detection needs and tighter regulatory scrutiny.
- Many mid-tier banks, neobanks and payment platforms lack advanced, scalable fraud tooling, creating an adoption window for third-party solutions
- Managing #1 account in ANZ, top 5 in all of APAC.
- Demonstrated success managing high-value accounts, selling complex technology solutions to enterprise clients.
- Skilled in driving and building relationships with executive leaders, including CFOs, CROs, and heads of key departments (Risk, Operations etc).
- Proactively identify and pursue upsell and cross-sell opportunities within existing client portfolios, collaborating with the solutions consulting team to drive sustainable revenue growth.
- Serve as the primary client contact, ensuring clear communication, strong relationships, and exceptional service delivery.
- Develop and implement strategic account plans to support client success and achieve revenue and growth objectives.
About You
- Exceptional problem-solving and negotiation skills, with a proven ability to resolve conflicts and manage complex, high-pressure situations
- Extensive experience in strategic account management and client relationship development within complex enterprise environments, preferably in the fraud prevention or payments sector
- Strong business acumen and strategic thinking, with the ability to understand client needs and align them with company solutions
- Executive presence - demonstrated ability to build and maintain strong relationships with key clients at various levels within an organisation.
Compensation
- Salary - Up to $175K base + annual bonus.
- Customer Success Manager (Scaled), Uber Direct ANZ
- Melbourne, Victoria, Australia
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Customer Service, Consulting, and Business Development
- Industries
- Software Development, Financial Services, and Business Consulting and Services
- #J-18808-Ljbffr
Enterprise Customer Success Manager employer: PLAYBOOK
As a Commercial Account Executive at one of the world's fastest-growing enterprise SaaS vendors, you'll be part of a dynamic and innovative team that values your contributions and offers significant growth opportunities in the ANZ region. With a competitive salary package, equity options, and a strong focus on employee development, you'll thrive in a collaborative work culture that encourages you to make a genuine impact while building lasting customer relationships.
We think you need these skills to ace Enterprise Customer Success Manager
Account Management
Client Relationship Development
Problem-Solving Skills
Negotiation Skills
Strategic Thinking
Business Acumen
Communication Skills
