The McMillan Shakespeare Group (MMS) in Brisbane is seeking a Team Leader for its Customer Care Advisors. This 12-month contract role focuses on leading a high-performing team, managing real-time queues and coaching staff to achieve KPI targets.
You will drive staff development, conduct performance reviews, and identify process improvements while coordinating key projects. The role embraces hybrid working and a values-based culture that supports career growth.
Customer Care Operations Team Lead in Brisbane employer: Plan Partners
At MMS, we pride ourselves on being an exceptional employer, dedicated to making a meaningful difference in people's lives. Our strong culture is built on values that promote recognition and support, alongside comprehensive learning and development opportunities that empower our employees to grow their careers. Located in Australia and New Zealand, we offer unique benefits such as novated leasing, flexible working arrangements, and a commitment to inclusivity, ensuring that every team member feels valued and respected.
