About the Role
Our client is looking for a motivated and customer-focused Front Desk Supervisor to lead their front office team at their property in Queenstown . You will be responsible for overseeing daily front desk operations, ensuring efficient check-in/check-out processes, and providing outstanding guest service. This role requires strong leadership abilities, excellent organizational skills, and a commitment to maintaining high service standards. You will be a key point of contact for guests, resolving issues and ensuring a positive first and last impression.
Key Responsibilities
- Supervise and train front desk agents, ensuring adherence to service standards.
- Manage guest check-ins and check-outs, handling payments and resolving discrepancies.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with other hotel departments to ensure guest needs are met.
- Maintain the appearance and organization of the front desk area.
Requirements
- Previous experience as a Front Desk Agent or Supervisor in the hospitality industry .
- Strong customer service and problem-solving skills.
- Proficiency in property management systems (PMS) and standard office software.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team in a fast-paced environment in Queenstown .
Benefits
- Competitive salary and potential for performance bonuses.
- Opportunities for career advancement within the hotel group.
- Employee discounts on hotel stays and dining.
- Health insurance and other standard employee benefits.
- A supportive team environment and a chance to work in a scenic location.
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Front Desk Supervisor employer: Placements24
Join a forward-thinking team dedicated to driving meaningful change in rural communities around Queenstown. As a Senior Management Consultant, you'll enjoy a hybrid work model that offers flexibility while engaging directly with stakeholders in the Eastern Cape. With competitive salaries, comprehensive benefits, and a strong focus on professional development, this role provides an excellent opportunity to make a tangible impact in the field of rural development.
