Pioneer Credit is looking for an External Dispute Resolution Specialist to join the Operational Risk Management Team in Perth. In this role, you will assess and resolve complaints raised through the Australian Financial Complaints Authority (AFCA), ensuring timely and compliant outcomes.
Your expertise in managing customer complaints and disputes will be instrumental in driving continuous improvement and maintaining high service standards. With a focus on empathy, integrity, and sound judgement, you will negotiate resolutions while fostering a positive workplace culture.
External Dispute Resolution Specialist - Customer Advocate in Perth employer: Pioneer Credit
Pioneer Credit is an exceptional employer that prioritises employee well-being and professional growth, particularly in the vibrant city of Perth. With a strong commitment to fostering a positive workplace culture, employees benefit from ongoing training and development opportunities, ensuring they thrive in their roles. The company's focus on empathy and integrity not only enhances customer relations but also creates a supportive environment where every team member can contribute meaningfully to the organisation's success.
