At a Glance
- Tasks: Be the friendly face of our Maternity ward, managing patient interactions and administrative duties.
- Company: Join Ramsay, a supportive healthcare provider dedicated to patient care and employee wellbeing.
- Benefits: Enjoy flexible hours, career growth opportunities, and exclusive discounts on lifestyle services.
- Other info: Join a collaborative team and access ongoing training and support.
- Why this job: Make a real difference in patients' lives while developing valuable skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 2025 - 2475 $ per month.
We are seeking a flexible, highly organised and friendly Ward Receptionist to join our Maternity ward on a permanent part-time basis. As the first point of contact, you will play a vital role in creating a welcoming and efficient experience for patients, visitors, and callers. You will be solely responsible for a range of administrative duties including patient admissions, discharges and transfers, appointment bookings, medical record chart preparation, patient billing and receipting, and general reception duties. You will join a supportive team that works collaboratively to achieve the best outcomes for our patients.
Key responsibilities will include (but not limited to):
- Greeting patients and visitors in a warm and professional manner; ensuring a positive front-of-house experience
- Managing incoming phone calls, emails, appointments, and patient enquiries.
- Providing administrative support across multiple departments, demonstrating flexibility and collaborative spirit
- Maintaining accurate patient information and records across electronic and paper-based systems while ensuring confidentiality
- Processing patient billing, receipting, and EFTPOS transactions
- Preparing and compiling medical record charts, ensuring all required documentation is complete, accurate, and filed in the correct order
- Coordinating with a large and friendly clinical team to ensure a seamless patient experience
About You
To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoy being part of a busy environment. You will have the ability to converse and be empathetic while managing a busy flow of appointment diaries, admissions, phone calls, emails etc. You will have strong communication, multi-tasking and interpersonal skills and should be comfortable working in a team of doctors, nurses, administrators, clinical and non-clinical staff. Computer literacy including the Microsoft Office suite of Programs is essential. Strong attention to detail and understanding of a specialist practice setting, Medical Terminology are highly desired, though not essential.
What’s in it for You?
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
- Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
- Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
- Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
- Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
- Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Receptionist employer: Pindara Private Hospital
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