At a Glance
- Tasks: Lead and optimise operations in our Porsche & Audi Workshop, ensuring top-notch customer service.
- Company: Join Pickerings, a top automotive group in Queensland with a strong reputation.
- Benefits: Enjoy professional development, career growth, and the vibrant lifestyle of Townsville.
- Other info: Be part of a supportive team focused on continuous improvement and operational excellence.
- Why this job: Make a real impact by driving performance and improving customer satisfaction in a dynamic environment.
- Qualifications: Experience in automotive operations and strong leadership skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Pickerings Group of Companies has a wide representation throughout the Northern Territory and Regional Queensland. The Pickerings Group is ranked in the top 20 private companies in Queensland, the top 500 private companies in Australia and is one of the top 4 private automotive groups in the Nation. We are looking for a results focused Fixed Operations Manager for our Porsche & Audi Workshop Centre in Townsville.
About the role
The purpose of the position is to manage an efficient, profitable and progressive Service experience to include Workshop, Parts & Pre-Delivery business. This position is responsible for the logical and systematic application of business, commercial, administrative, organisational, leadership and interpersonal skills to maximise potential. The role is integral to benchmark customer satisfaction for the Services Business and receiving on-time orders, correct stock delivery, and customers receiving undamaged goods.
About you
- Proven experience in automotive operations or dealership management.
- Strong leadership, communication and problem-solving skills.
- Commercially minded, with a focus on productivity and profitability.
- Ability to manage competing priorities in a fast-paced environment.
- A proactive approach to team development, customer satisfaction and continuous improvement.
We are seeking a hands-on leader with strong operational, organisational and people management skills to oversee daily operations, improve efficiencies and drive performance across our Service, Parts, Workshop and Pre-Delivery departments.
The role
- Greet customers, assist with service bookings and accurately record repair and warranty work.
- Deliver professional exceptional customer service, managing enquiries, requests are prompt.
- Ensure the team delivery of customer service standards.
- Liaise with technicians to monitor repair progress, workshop productivity and efficiency.
- Lead and coordinate daily operational activities across multiple departments.
- Improve workflow, productivity, service efficiency and stock control.
- Monitor departmental performance, profitability and operative targets.
- Build strong relationships across teams to ensure seamless operations.
- Ensure compliance with dealership policies, manufacturer standards and workplace health and safety requirements.
- Develop, support and motivate teams to achieve business objectives.
- Drive continuous improvement, accountability and operational excellence.
Monthly activities
- Liaise with managers to implement, sustain, and reach monthly forecasted targets.
- Compile all monthly reports to send to manufacturers.
- Liaise and work with Human Resources.
- Annual Performance Appraisals are undertaken.
- Manage teams’ performance.
- Maintain and follow all WH&S legislation and safe work practices for the brand pre-delivery.
- Maintain effective communication and working relationships across all departments.
- Organise weekly staff communication meetings to discuss tooling issues, efficiency, productivity and customer quality concerns.
Why join Pickerings?
- Join a respected, privately owned automotive group.
- Take ownership of operational performance and business improvement.
- Work with an established and supportive management team.
- Access ongoing professional development and career opportunities.
- Enjoy the lifestyle of Townsville and Tropical North Queensland.
Ready to take the next step?
The ability to undertake a current Police Check.
Fixed Operations Manager in Brisbane employer: Pickerings Corporation Pty Ltd
Pickerings Auto Group is an exceptional employer, offering a dynamic work environment in Regional North Queensland where you can lead a dedicated team in the automotive industry. With a newly built Pre-Delivery Centre, employees benefit from modern facilities and clear pathways for career advancement, fostering both personal and professional growth. Join us to be part of a supportive culture that values teamwork and excellence in vehicle preparation.
Contact Details:
Pickerings Corporation Pty Ltd Recruitment Team
