At a Glance
- Tasks: Lead a dynamic customer service team and ensure smooth operations daily.
- Company: Join Burndy Cable Support Systems, a trusted Aussie manufacturer in the electrical sector.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Fast-paced role with plenty of opportunities to innovate and improve processes.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in customer service supervision and strong communication skills required.
The predicted salary is between 64350 - 78650 $ per year.
Reporting to the QLD State Manager, you will play an important role in the day-to-day coordination of our customer service function.
This is a hands-on position, where you'll be actively involved in customer enquiries, order processing and problem-solving while working closely with our quoting, warehouse and inventory teams.
Key responsibilities
- Coordinate daily customer service activities, workloads and priorities.
- Assist with sales order entry, customer enquiries and credits as required.
- Support and guide customer service staff to maintain accuracy and service standards.
- Monitor customer orders, backorders and delivery commitments.
- Work closely with the Quotes Officer to ensure customer enquiries and quotations progress efficiently.
- Liaise with the Warehouse Supervisor to coordinate order priorities, picking, packing and dispatch.
- Communicate stock shortages and availability issues to Inventory Control.
- Manage customer complaints and escalations in a professional and timely manner.
- Identify opportunities to improve customer service processes, communication and efficiency.
- Build positive working relationships across the Brisbane operation.
About you
- Previous experience in customer service supervision, team leadership or a similar coordinating role.
- Experience in a B2B environment, preferably within manufacturing, electrical products, industrial supplies, construction products or wholesale distribution.
- Strong order processing, customer service and administrative skills.
- Experience working with ERP or order management systems.
- Excellent communication, organisation and problem-solving skills.
- The ability to manage competing priorities in a busy environment.
- A positive, approachable leadership style and willingness to lead by example.
- An understanding of warehouse, inventory and delivery processes would be highly regarded.
About us
Burndy Cable Support Systems is an established Australian manufacturer and supplier of cable support solutions to the electrical, construction and industrial sectors.
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Customer Service Supervisor in Brisbane employer: Phoenix Steel Sales
Burndy Cable Support Systems is an exceptional employer, offering a dynamic work environment where you can thrive as a Sales Executive in Queensland. With a strong focus on employee growth, you will benefit from ongoing career development opportunities while working alongside a supportive national sales and engineering team. Enjoy the perks of a recognised brand, a solid customer base, and the chance to engage with major projects across the electrical industry.
