At a Glance
- Tasks: Be the welcoming face and voice of Phillips Family Law, managing calls and client interactions.
- Company: Join a respected family law firm with a supportive and collaborative team culture.
- Benefits: Enjoy a competitive salary, full-time role, and opportunities for professional growth.
- Other info: Central Brisbane location, close to public transport, with a focus on teamwork and support.
- Why this job: Make a real difference in clients' experiences while developing your skills in a dynamic environment.
- Qualifications: Previous reception or admin experience, excellent client service skills, and strong organisational abilities.
The predicted salary is between 45000 - 55000 $ per year.
At Phillips Family Law, we believe that every client interaction matters, starting from the very first phone call or greeting at our front desk. We're looking for a professional, personable, and proactive Receptionist to join our growing team and play a vital role in creating a welcoming and supportive experience for our clients.
As the face and voice of the firm, you will be the first point of contact for our clients, visitors, and callers. This role goes beyond answering phones and managing appointments, as you will play an important part in setting the tone for how clients experience our firm and the high level of client service we provide.
Key Responsibilities
- Manage all incoming telephone calls and direct them appropriately
- Greet clients and visitors in a professional and welcoming manner
- Maintain a tidy and organised reception area
- Schedule appointments and manage meeting room bookings
- Prepare client accounts and facilitate payments
- Handle incoming and outgoing mail and deliveries
- Provide administrative support to legal staff, including document preparation, scanning, filing, and data entry
- Maintain confidentiality and always adhere to legal office protocols
About You
We are looking for someone who brings warmth, professionalism, and strong organisational skills. Ideally, you will have:
- Previous experience in a reception or administrative role, ideally in a legal or professional services environment
- Excellent client service skills, both in writing and on the phone
- Ability to confidently handle often challenging conversations and client interactions
- Strong attention to detail and organisational skills
- Proficient in Microsoft Office (Word, Outlook, Excel, Teams); experience with legal practice software is an advantage
- A professional appearance and demeanour
- Ability to manage competing priorities with a calm and positive attitude
What We Offer
A full time, permanent role with a competitive salary. A supportive, collaborative team environment. Central Brisbane location, close to public transport. Opportunity to gain experience and grow within a highly respected firm.
Receptionist in Brisbane employer: Phillips Family Law
Join a leading family law practice that prioritises meaningful work and employee growth in a supportive, high-performing environment. With access to ongoing training, wellness benefits, and a people-first culture, you will thrive alongside experienced professionals dedicated to helping clients navigate challenging times. This is an excellent opportunity for those looking to develop their skills and build a long-term career in a collaborative team setting.
