PHI is a global leader in helicopterservices. In the Asia Pacific (APAC) region, PHI takes on some of the mostchallenging assignments in aviation to deliver high quality helicopter supportfor energy customers and search and rescue authorities.
We are one of the safesthelicopter operators anywhere in the world, as every flight we take is guidedby our core values of Safe, Efficient, Quality, Service.
About the role
We have an exciting opportunityfor Operations Officers to join our dynamic and growing team.
If you have experience in flightcoordination and customer service, we want to hear from you.
In this role, you will play a keypart in supporting PHI’s commitment to delivering high‑quality service anddriving continuous improvement across our operations. You will contribute tothe safe, efficient, and timely dispatch and monitoring of scheduled flights,ensuring exceptional service delivery to both internal and externalstakeholders.
Reporting to the OperationsCentre Supervisor, you will play a pivotal role in coordinating and monitoringflight activities to ensure operational efficiency and overall success acrossthe operation.
Responsibilities of the roleinclude:
- Coordination ofall scheduled and unscheduled flights.
- Constantlyassess crew & aircraft availability, environmental & operationallimitations.
- Assist inconfirmation and conveyance of passenger manifests to flight crews and ensureproper documentation of passengers, baggage, cargo, and freight.
- Maintaincontinuous flight following of helicopter flights.
- Identifydeparture and arrival times and maintain effective communications with theoperational crew and offshore facilities.
- Prepare theflight manifest and ensure the pilots have a copy.
- Provideoutstanding customer service in effectively handling all incomingcommunications.
- Ensureefficient information flow to allow for timely departure of flights andreporting reasons for delayed departures as required or necessary.
To be considered for this role,you will need:
- Goodcommunication skills and a willingness to learn
- Basicproblem-solving skills and a proactive attitude
- Must hold or beeligible to apply for an ASIC card
- Must hold avalid Australian Driver’s Licence
- No priorexperience required - full training will be provided
About you:
- Safetyfocused with a strong commitment to following procedures
- Eagerto learn and develop practical technical skills
- Reliableand adaptable in a dynamic operational environment
- Well-developedsense of responsibility and teamwork
- Abilityto follow instructions while taking initiative when appropriate
By joining our team, you will work in a rewarding and professional environment, with a diverse team of people sharing ideas and experiences.
PHI Aviation is an equalopportunity employer and encourages applications from Aboriginal and TorresStrait Islanders. Defence force experience is desirable, and veterans areencouraged to apply. We respectfully request no agency submissions.
Applications close on Wednesday, 02 December 2026. PHI reserves the right to commenceshortlisting and remove the job advertisement prior to this date.
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