- Play a key role in supporting the Australian economy.
- Discounted food, travel, entertainment, gym membership, staff parking and, + more.
- Full-time work.
Company
For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers' needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.
In recent years, we've seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.
In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.
About this Position
We're looking for an energetic and customer-focused individual to join our team as a Customer Service Representative. In this frontline role, you'll be the first point of contact for our valued customers placing orders, handling enquiries, and resolving issues with professionalism and care. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions, we'd love to hear from you
Key Responsibilities
- Receive and manage a high volume of inbound customer calls.
- Accurately process orders received via phone, email, fax, and online channels.
- Make outbound calls to follow up with customers, confirm orders, and share product updates.
- Communicate with customers about stock availability and suggest suitable alternatives.
- Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
- Promote PFD's extensive product range during customer interactions.
- Create and update customer records and assist in setting up new accounts.
- Generate custom pantry/order sheets using customer order history.
- Support other departments with administrative or operational tasks as required.
- Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.
What We're Looking For
To thrive in this role, you will bring:
- A professional phone manner and a strong ability to build lasting customer relationships.
- Exceptional time management and organisational skills.
- A problem-solving mindset with attention to detail.
- Confidence in selling and negotiating with customers.
- A clear understanding of the full service cycle from order to delivery.
- A team-first attitude with flexibility to assist where needed.
What PFD is Offering the Successful Candidate
We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).
Culture & Values
Customer Focus
Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.
Respect
Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.
Passion
Share the passion of making us a successful and dynamic company. Let's celebrate successes.
Simplicity
Let's minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.
Leadership
All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.
As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.
Please note:
We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.
PFD Food Services is committed to being an Equal Employment Opportunity employer.
Customer Service Representative employer: PFD Food Services Pty Ltd
PFD Food Services Pty Ltd is an exceptional employer located in the vibrant City of Monash, Victoria, offering a dynamic hybrid work environment that promotes flexibility and work-life balance. With a strong focus on employee growth, we provide ample opportunities for professional development and skill enhancement, ensuring our team members thrive in their careers. Our collaborative work culture fosters innovation and teamwork, making it a rewarding place to contribute to meaningful projects in data governance.
