At a Glance
- Tasks: Lead a passionate team to deliver world-class customer service and inspire others.
- Company: Join the Petstock Group, where pets inspire us to be better people.
- Benefits: Enjoy mental health support, additional leave options, and wellness services at discounts.
- Other info: Inclusive culture that values diversity and community connections.
- Why this job: Make a real impact for pets, people, and the planet while growing your career.
- Qualifications: Experience in retail leadership or ready to step up, with strong motivation skills.
The predicted salary is between 63000 - 77000 $ per year.
Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!
Award-winning programs that support career growth, with a new leadership development program underway.
Team member, family & pet benefits across Petstock Group & Woolworths Group.
Free access to mental health, financial & wellbeing support services.
As an inspired member of the Petstock Group, our connections with pets help us grow as people.
At the Petstock Group, together we live by this truth.
We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.
Take on the role of Store Manager at Petstock and lead a passionate team in delivering the world‑class customer service we're known for, playing a key role in the success of the Petstock Group.
With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.
- Why Petstock is the Place for You
- Free access to mental health, financial & wellbeing support services through our Sonder service.
- Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave.
- Health and wellness services at a great corporate discount.
- Exclusive access to Workplace Banking.
We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.
- A Peek Into Your Petstock Day
- Lead by example, mentoring and inspiring your team daily.
- Coach your team to achieve and develop their knowledge and skills.
- Lead from the front by consistently providing an exceptional customer experience.
- Create strong safety mindset, committed to fostering a culture of safety within your team.
- Recruit, onboard, and induct high‑calibre new team members.
- Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
- Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current.
- Create a fun, supportive in‑store culture where your team loves coming to work every day.
- Proactively support local marketing opportunities and sponsorships.
Experience and Skills Required
- Experience in a similar store leadership role or ready to take that next step up in your retail management career.
- Demonstrated drive to achieve and exceed sales target.
- Strong leadership with the ability to motivate and build a high‑performing team, while fostering a positive culture.
- Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
- Ability to drive safe Work, Health & Safety practices.
- Established business acumen.
- Ability to be flexible and adapt to changing work conditions.
- Strong interpersonal skills with ability to build relationships and rapport with customers and the team.
- Diversity and Inclusion
Our diversity makes us better…we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.
Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.
We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets.
Our connections with pets help us as people…at the Petstock Group, together we live by this truth.
We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.
The Petstock Group is built on family values and our passion for pets and animals.
We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm.
Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.
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Retail Store Manager – Traralgon employer: PETstock Retail Pty Ltd
At Petstock, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Hawthorn. Our commitment to employee growth is evident through award-winning career development programs and access to mental health and wellbeing support services. With a focus on family values and a passion for pets, we create a supportive environment where team members can thrive while making a meaningful impact on the community and the planet.
