At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support across all channels.
- Company: Join PETstock, a passionate pet-loving company dedicated to service excellence.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment with pet perks.
- Other info: Fast-paced role with opportunities for growth in a vibrant team.
- Why this job: Make a real difference in customers' lives while working with fellow pet enthusiasts.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
PETstock Pty Ltd is seeking a leader to guide a team of Customer Experience Advisors, driving service excellence aligned with our CX principles across channels. The role focuses on delivering prompt, friendly support for all inquiries, complaints, orders and returns while upholding our brand values across stores and offices in Australia.
You will work closely with CX managers to drive initiatives, manage operating hours, and maintain high standards of customer care in a fast-paced, pet-loving environment.
Customer Experience Team Lead — Elevate Service Excellence in Melbourne employer: PETstock Pty Ltd
At Petstock, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Talent Acquisition Coordinator, you'll not only connect talented individuals with meaningful career opportunities but also be part of a team that values personal growth, community engagement, and the well-being of pets and people alike. With a commitment to diversity and local hiring, we create a supportive environment where every team member can thrive and make a positive impact.
