At a Glance
- Tasks: Lead major customer accounts and drive profitable growth through strategic planning.
- Company: Join Peters Ice Cream, Australia's top ice cream manufacturer with over 110 years of heritage.
- Benefits: Enjoy flexible work options, discounts on ice cream, and a supportive team environment.
- Other info: Great career growth opportunities and a vibrant workplace culture.
- Why this job: Make an impact in a dynamic role with iconic brands and innovative projects.
- Qualifications: 5+ years in FMCG sales or key account management with strong commercial skills.
The predicted salary is between 90000 - 110000 $ per year.
Peters Ice Cream is Australia's number one ice cream manufacturer, with over 110 years of heritage.
At Peters, our purpose is to help everyone treat life joyfully , now and for years to come.
We are proud of our portfolio of iconic brands, such as Drumstick, Maxibon, Connoisseur, and Frosty Fruits.
Join a company whose core values are We are Better Together, We do What is Right, We Take Ownership, and We Seek to Improve .
About the Role
We have an exciting opportunity for an experienced
Customer Business Manager (CBM) to join the Convenience & National Accounts team.
Reporting to the National Sales Manager, you will hold full P&L and strategic responsibility for key Petrol & Convenience customers, driving profitable and sustainable growth through best-in-class Joint Business Plans (JBPs), customer partnerships, and commercial execution.
This role will include line management.
Key Responsibilities
- Lead the end-to-end management of major Petrol & Convenience customers.
- Oversee additional state-based and national accounts through the leadership of a Key Account Manager
- Own customer P&L outcomes, including revenue, gross profit, trade spend, forecasting, and profitability
- Drive new business within existing customers and emerging channels
- Develop and execute customer Joint Business Plans to deliver sustainable growth and market share gains
- Lead customer negotiations, promotional planning, range reviews, and activation programs
- Drive category, ranging, space, and e Commerce opportunities
- Build strong relationships across customer and internal stakeholder groups, including Category, Marketing, Demand Planning, Supply Chain, and Finance
- Contribute to annual planning, budgeting, and broader team leadership initiatives
Skills & Experience
- 5+ years' experience in FMCG sales, key account management, or retail customer management
- Strong commercial and financial acumen, including P&L management
- Experience in forecasting, analysis, and business planning
- Proven capability in strategic sales planning and customer relationship management
- Strong communication, presentation, and negotiation skills
- Experience leading, coaching, or influencing teams
- Tertiary qualification in Business, Commerce, Marketing, or a related discipline preferred
- Exposure to a successful & innovative global FMCG business with a portfolio of iconic and well-known brands;
- an attractive remuneration package;
- ample free parking;
- great weekly discount on our iconic ice-creams at our on‑site staff shop and subsidised staff canteen;
- ‘flexible working week’ with optional work from home days; and
- versatile & challenging projects within a dynamic team.
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Customer Business Manager employer: Peters Ice Cream
Peters Ice Cream is an exceptional employer, offering a dynamic work culture that values innovation and teamwork. With a focus on employee growth, we provide comprehensive training and development opportunities, ensuring our Territory Sales Leaders thrive in their roles. Located in the vibrant Geelong area, you will enjoy a supportive environment with the added benefit of a fully maintained company vehicle, making your work-life balance even more rewarding.
