Petcover, a global leader in pet insurance with offices across Australia, seeks a Contact Centre Team Leader to guide a Sales & Customer Service team, coaching for skills, targets and outstanding experiences. You will monitor KPIs, deliver regular coaching, manage workflows, assign tasks, and help new starters through onboarding and development, balancing sales with exceptional customer service.
If you excel at performance coaching, data analysis and motivating teams under pressure, this role
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Contact Centre Team Lead - Sales & Service Coach in Melbourne employer: Petcover
Petcover offers a dynamic work environment focused on customer service and the wellbeing of pets. Employees have opportunities for professional growth and development within a supportive team culture. The company is dedicated to providing exceptional support to pet owners, making it an attractive employer for those passionate about animal care.
