Petcover is seeking a Contact Centre Team Leader in Victoria to guide a team of Sales & Customer Service Representatives, coaching them to hit targets and deliver outstanding customer experiences.
You will lead coaching sessions, monitor KPIs, manage workflows and day-to-day operations while balancing sales with service quality to exceed service levels.
This role supports new starters and shares insights with management to drive processes and customer journeys.
Customer Experience Team Leader & Coach in Canberra employer: Petcover
Petcover offers a dynamic work environment focused on customer service and the wellbeing of pets. Employees have opportunities for professional growth and development within a supportive team culture. The company is dedicated to providing exceptional support to pet owners, making it an attractive employer for those passionate about animal care.
