At a Glance
- Tasks: Deliver top-notch customer service and build lasting relationships with pet parents.
- Company: Join Australia's largest online pet retailer, Pet Circle, and make a difference in pet care.
- Benefits: Enjoy flexible working, employee discounts, and opportunities for professional growth.
- Other info: Work remotely with a supportive team and plenty of development opportunities.
- Why this job: Be part of a passionate team that loves pets and values your contributions.
- Qualifications: 2 years of experience in customer service or a fast-paced environment.
At Pet Circle, we believe pets deserve the very best, and the people who love them deserve a better way to care for them. Since 2011, we've grown from that single idea into Australia's biggest online pet retailer, reshaping how pet parents discover, choose and receive what their pets need.
Pet care is a $15 billion industry in Australia, and as pet ownership continues to grow, so do the expectations of modern pet parents. They want expert advice, personalised experiences, convenience and reliability, all delivered seamlessly. That's where we come in. We're building the future of pet care through technology, innovation and a deep understanding of what pets and their people need.
Our mission is to engage with our community of pet families as their specialist for everything pet. This means we need our frontline Customer Specialist Team to be absolute specialists in our products, our business model and our customers. Our Customer Specialists are there to support our Customers through every stage of their journey with Pet Circle, from welcoming a new pet through to when things don't go to plan.
Working Arrangements:
- You must have a good home office set-up, including desk, laptop (and second screen), headphones / headset, phone and a fast and reliable internet connection.
- This includes antivirus and malware software installed on your device.
- Full time, permanent role (38 hours per week), Monday - Friday.
- We work between 6:45am and 7:30pm on a rotational roster.
What you'll be working on:
- Deliver best in class customer service in a high-volume and complex contact centre environment.
- You will be predominantly phone-based with some live chat and email response.
- Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers.
- Be a relationship building expert, creating genuine connections with every pet parent.
- Be solutions focused, owning every customer problem through to resolution.
- Apply root cause analysis to recurring issues.
- Champion continuous improvement, proactively identifying and suggesting better ways of working.
- Add a personalised, human touch to every interaction.
- Deliver on all team and individual KPIs.
- Be open and receptive to feedback and coaching.
- Positively contribute to our passionate, pet-loving, customer-oriented, and results-driven team!
What we're looking for:
- Minimum 2 years' professional experience in a fast paced, results driven environment.
- Fast learner and experience working with online systems and web technologies.
Where you'll work:
This is a Sydney-based role. Our office sits on top of Wynyard station, it's pet-friendly. Our teams collaborate best and are most effective when together in the office but we work flexibly based on team needs.
A few good things:
- Heaps of development opportunities - lunch & learns, secondments & unlimited learning courses via Go1.
- Flexible working environment.
- Up to 50% employee discount.
- Pawrental leave.
- Volunteer days for the causes you care about.
- Fitness corporate partnership.
Why you'll want in:
Looking after pets, and the pet parents who love them, is what gets us out of bed. You'll own your patch and have the room to act on it. We move fast and decide fast, and we'd rather test an idea and learn from it than sit on it.
Part-Time Pet Wellness Supervisor in Gold Coast employer: Petbarn
At Petbarn, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication in pet grooming. Our Morayfield salon provides a supportive environment with comprehensive training, career progression opportunities, and a strong commitment to employee well-being, including competitive remuneration and a bonus program. Join us to make a meaningful impact on pet health while enjoying attractive benefits and a stable income throughout the year.
