At a Glance
- Tasks: Deliver exceptional customer service and assist fans with memberships and ticketing.
- Company: Join the Perth Bears, the newest NRL club making history in 2027.
- Benefits: Be part of a passionate team and connect with the community.
- Other info: Fast-paced environment with opportunities to grow and learn.
- Why this job: Make a direct impact on fan experiences and help build a vibrant community.
- Qualifications: Customer service experience and a passion for helping people.
The predicted salary is between 19.8 - 24.2 $ per hour.
About Us
The Perth Bears are making history as the newest NRL club, joining the competition in 2027.
We’re more than a sporting team - we’re building a movement that will unite fans, inspire young athletes, and create opportunities across Western Australia.
By joining the Bears, you’ll play an important role in bringing our vision to life and creating something truly special for our members, partners, and community.
The Opportunity
As one of the first points of contact for our members and supporters, in this casual role, you'll play a key role in delivering exceptional customer service and helping fans connect with the club.
Whether you're assisting with memberships, answering ticketing enquiries, supporting campaigns, or helping a passionate supporter find the right membership package, you'll be making a direct impact on the fan experience as we build the Bears community.
- What You’ll Do
- Deliver outstanding customer service via phone, email, and digital channels.
- Assist with membership sales, renewals, upgrades, and account enquiries.
- Support fans with ticketing, digital memberships, and online account access.
- Process membership transactions and maintain accurate customer records.
- Contribute to member acquisition and retention campaigns.
- Assist with match-day and event-related customer service activities.
- Help create positive experiences that turn fans into lifelong member
- What We’re Looking For
- Experience in customer service, retail, hospitality, administration, call centre, or contact centre environments.
- Excellent communication and interpersonal skills.
- A genuine passion for helping people.
- Strong attention to detail and ability to manage multiple tasks.
- Confidence using technology and learning new systems.
- Ability to thrive in a fast-paced environment
- Experience within memberships, ticketing, sport, entertainment, or events (desirable).
- Experience using CRM, membership, or ticketing platforms (desirable).
- Knowledge of rugby league or sporting membership programs (desirable).
- #J-18808-Ljbffr
Casual Membership Customer Service Officer employer: Perth Bears
The Perth Bears offer an exceptional work environment for those passionate about sports coaching and athlete development. With a strong focus on mentorship and collaboration, employees benefit from a supportive culture that prioritises professional growth and high-performance standards. Located in the vibrant community of Western Australia, this role provides unique opportunities to shape the future of aspiring athletes while working alongside dedicated professionals in a dynamic setting.
