Personalised Freight Management - Wetherill Park NSW
PFM Sensitive Freight is a specialist transport and 3PL logistics provider based in Wetherwill Park, NSW, delivering high-value and sensitive freight across metro, regional and interstate networks. Our operations support industries including medical, refrigeration, print and ATM services, with safety, compliance and service excellence at the core of everything we do.
We are currently seeking an experienced Operations Manager to lead our Sydney transport operation, overseeing day-to-day performance, safety, people and fleet outcomes.
ABOUT THE ROLE
Reporting to the NSW State Manager, this hands-on leadership role is responsible for the end-to-end management of the Sydney transport operations. You will ensure freight moves safely, efficiently and compliantly while leading drivers and operational staff in a fast-paced environment.
This role suits a confident transport leader who thrives on ownership, accountability and continuous improvement.
KEY RESPONSIBILITIES
- Schedule daily transport operations across metro, regional and interstate movements
- Manage and optimise fleet utilisation, run efficiency and service delivery
- Supervise, support and develop drivers
- Manage fatigue compliance, driver hours, leave, welfare and performance issues
- Conduct toolbox meetings and maintain clear operational communication
- Ensure compliance with SOPs, Chain of Responsibility (CoR) and safety standards
- Investigate and report incidents, damages and accidents
- Act as an escalation point for customers and internal stakeholders
- Monitor operational inboxes and coordinate responses as required
- Report operational performance, issues and metrics to national leadership
- Drive continuous improvement across safety, processes and service outcomes
ABOUT YOU
- 3-5+ years' experience in transport or logistics operations
- Proven supervisory or people leadership experience
- Strong knowledge of transport compliance, fatigue management and CoR
- Experience managing drivers, fleet and daily run execution
- Comfortable working in a dynamic, operationally focused environment
- Process-driven, safety-focused and commercially aware
- Confident communicator with strong problem-solving skills
- Experience handling sensitive freight (high-value or specialised) highly regarded
- Qualifications in Transport, Logistics or Supply Chain (preferred)
WHAT WE OFFER
- Full operational ownership of the NSW transport function
- A stable, specialist logistics business with national reach
- Supportive leadership and clear reporting lines
- Competitive salary aligned with experience
- Hands-on role with real impact and visibility
LOCATION & CONDITIONS
- Based at Wetherwill Park, Sydney
- Combination of office, yard and occasional on-road supervision
- Flexible hours aligned to operational requirements
If you're a strong transport operations leader looking to take full ownership of a critical state operation, we'd like to hear from you.
Operations Manager employer: Personalised Freight Management
Personalised Freight Management is an exceptional employer that values its Owner Drivers by offering a supportive work culture and competitive remuneration. Located in the beautiful Cairns, QLD, we provide our drivers with opportunities for professional growth while ensuring they are equipped to handle sensitive freight with care. Join us for a rewarding career where your skills are recognised and appreciated in a dynamic environment.
Contact Details:
Personalised Freight Management Recruitment Team
