PERSOL are seeking an experienced Customer Service Supervisor for a 12-month casual assignment with an established business in the concrete industry.
This hands-on role involves leading a busy customer service team and working closely with schedulers to ensure accurate orders, timely deliveries and excellent customer service.
About the role
- Lead, coach and support the customer service team.
- Ensure customer orders, delivery requirements and charges are recorded accurately.
- Coordinate with schedulers to manage deliveries, maximise truck loads and communicate changes.
- Resolve customer complaints and negotiate alternative delivery times.
- Manage staff rosters, leave coverage and staffing hours.
- Monitor team KPIs and improve service and order accuracy.
- Escalate site and delivery safety concerns.
About you
- Previous experience supervising a team in a demanding customer service environment.
- Strong communication, problem-solving and conflict resolution skills.
- Excellent attention to detail and accurate data entry.
- Confidence using computer systems and learning new software.
- Ability to manage competing priorities and remain calm under pressure.
- Good knowledge of local suburbs and geography.
- Experience in building products, manufacturing, transport or logistics would be advantageous.
What's on offer
- 12-month casual assignment.
- A varied role combining people leadership, customer service and delivery coordination.
- The opportunity to improve team performance and the customer experience.
Who we are
At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.
We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.
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Customer Service Supervisor in Brisbane employer: Persol
Fuchs Lubricants Australia is an exceptional employer, offering a collaborative and safety-focused work environment in Beresfield. Employees benefit from extensive development opportunities across planning, purchasing, and logistics, allowing for meaningful contributions to production efficiency and supply chain performance. With a commitment to operational excellence and a supportive team culture, Fuchs provides a unique chance to grow within a respected global organisation.
