At a Glance
- Tasks: Conduct quality reviews and support compliance in a dynamic team environment.
- Company: Join Perpetual Corporate Trust, a leading ASX-listed company in Australia.
- Benefits: Work remotely for a month each year and receive study support.
- Other info: Inclusive workplace culture that celebrates diversity and personal growth.
- Why this job: Make an impact on service quality while gaining valuable experience.
- Qualifications: Experience in quality assurance and strong problem-solving skills required.
The predicted salary is between 62100 - 75900 $ per year.
Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust. Join our Corporate Trust business and support the quality, compliance and data governance activities of the Document Custody team.
Perpetual Corporate Trust (PCT) is a specialist business within the Perpetual Group, and is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance.
About the Role
As Quality Assurance Associate, you will complete regular quality reviews, support compliance enquiries and help maintain effective operational controls. You will also contribute to data and vendor governance while identifying opportunities to improve the team’s processes and service delivery.
Key Responsibilities
- Complete monthly quality reviews of incoming security documents processed for clients
- Review work completed by new team members undertaking verification and data entry training
- Coordinate security document packets required for client securitisation audits
- Respond to investigation, complaint and legal notice enquiries, including coordinating client follow up
- Maintain policies, procedures, operational risk controls and assigned control testing
- Complete data reconciliations and maintain accurate records within Content Manager
- Support vendor governance and identify operational trends, issues and improvement opportunities.
About you
We’re interested in hearing from people who have:
- Experience in quality assurance, including conducting quality reviews, assurance activities or control walkthroughs in a regulated environment
- Experience in operational processing and client service, ideally involving mortgage or security documents
- A sound understanding of mortgage documentation
- Mortgage due diligence experience and/or proven experience in mortgage loan quality control processes will be highly regarded
- A highly organised and systematic approach to managing work and competing priorities
- Strong problem solving skills, attention to detail and sound judgement
- Strong customer service and relationship management skills, with confidence working with clients and service providers nationally
- The ability to handle confidential information appropriately and assist colleagues with training across a range of tasks.
We love hearing from people who are inspired to shape the future with us. If you're excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply.
How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.
Employee benefits
- Work from anywhere in Australia for up to one month each year
- An annual allowance to empower you to prioritise your personal wellbeing
- Study support and commitment to supporting professional development.
Quality Assurance Associate in Sydney employer: Perpetual
Perpetual Wealth Management is an exceptional employer, offering a dynamic and inclusive work environment in the heart of Sydney. With a strong commitment to employee growth, you will have access to tailored onboarding plans and continuous improvement initiatives that empower you to make a meaningful impact. Join a team that values collaboration and celebrates diversity, ensuring that every employee can thrive in their career journey.
