At a Glance
- Tasks: Lead incident management and oversee breaches across key service providers.
- Company: Join Perpetual Corporate Trust, a leading fiduciary and digital business in Australia.
- Benefits: Enjoy hybrid working, personal wellbeing allowance, and study support.
- Other info: Be part of an inclusive culture that celebrates diversity and growth.
- Why this job: Make a real impact by managing risks and improving operational controls.
- Qualifications: Degree in law, business, or economics with 3+ years in financial services.
The predicted salary is between 90000 - 110000 $ per year.
Lead the oversight of incidents, breaches and complaints across key service providers.
Apply your risk expertise to complex remediation and systemic control issues.
Work closely with compliance, investment managers, custodians and administrators.
Join Perpetual Corporate Trust’s Governance and Oversight team and help strengthen the management of incidents, breaches and complaints involving outsourced service providers. As Governance and Oversight Incident Manager, you will support an effective outsourcing framework that manages business risk exposure. Your focus will include investigating operational issues, overseeing service provider remediation and identifying control weaknesses and systemic issues.
Key Responsibilities
- Manage incidents, breaches and complaints involving outsourced service providers.
- Investigate operational issues, identify root causes and highlight control weaknesses or emerging risks.
- Review and challenge remediation plans, ensuring actions are delivered effectively and on time.
- Assess service provider performance and risk exposures, including oversight of service level agreements.
- Partner with internal stakeholders and external providers to promote strong risk, compliance and customer outcomes.
- Prepare reporting, analysis and insights for management, committees and boards.
- Drive continuous improvements to incident management processes, governance practices and operational controls.
About you
We’re interested in hearing from people who have:
- A degree in law, business, accounting or economics.
- At least three years of financial services experience, ideally with exposure to managed funds.
- Previous experience monitoring administrators or registry providers, or working in a line 1 or line 2 risk and compliance role managing incidents will be highly regarded.
- Knowledge of managed investment scheme operations and relevant legal, regulatory, compliance and risk frameworks.
- Strong analytical and problem solving skills.
- Clear communication, stakeholder management and influencing capabilities.
- The ability to manage competing priorities effectively.
How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.
Employee benefits
We’re committed to supporting hybrid working with our philosophy balancing business client and individual needs with 2 – 3 + days in modern recently renovated office. Work from anywhere in Australia for up to one month each year. An annual allowance to empower you to prioritise your personal wellbeing. Study support and commitment to supporting professional development.
Governance and Oversight Manager, Incident Management in Sydney employer: Perpetual
Perpetual Wealth Management is an exceptional employer, offering a dynamic and inclusive work environment in the heart of Sydney. With a strong commitment to employee growth, you will have access to tailored onboarding plans and continuous improvement initiatives that empower you to make a meaningful impact. Join a team that values collaboration and celebrates diversity, ensuring that every employee can thrive in their career journey.
