Customer Service Representative in Sydney

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We hold one of the most prestigious and comprehensive brand portfolios in the industry.

The opportunity

As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers across Pernod Ricard Australia and New Zealand. You will be responsible for nurturing relationships and managing expectations with both customers and internal stakeholders. Our Customer Service team is a vital component of the Pernod Ricard Pacific Integrated Operations division.

This role will report to the Pacific Customer Service Manager. This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

Tasks & Responsibilities

• Ensure timely and accurate processing of customer orders to meet delivery deadlines and customer expectations.
• Provide clear and concise communication to customers regarding order status, product availability, and any issues that may arise.
• Address customer queries, concerns, and complaints in a professional and timely manner to ensure customer satisfaction and loyalty.
• Have a deep understanding of the FMCG products being offered to effectively assist customers with product inquiries, recommendations, and troubleshooting.
• Build and maintain strong relationships with customers.

What you will bring to the role

• Demonstrated customer service experience with strong communication skills.
• Proven ability to multitask and take initiative in high-pressure situations.
• Naturally inclined to be the go-to person with a positive and proactive mindset.
• High level of empathy and patience in handling diverse customer queries.
• Skilled at building and nurturing relationships both internally and externally.
• Experience in supply chain or exports desirable.
• JDE experience an advantage.

Only those with full, unrestricted working rights in Australia will be considered for this position.

Working at Pernod Ricard is all about igniting conviviality in all that we do. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviours, and it's what brings our culture to life.

We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week.

Our mix of benefits

• Product allowance
• Hybrid and flexible working
• Summer hours
• Employee Assistance Program
• Generous parental leave policy
• Career development
• Office drinks & events
• Inclusive culture ERG

Pernod Ricard is part of Forbes World's Best Employers and has been recognized by Equileap among the top 100 Employers for Gender Equality. We recognize that some of you might need extra support with your application, require accommodations or special arrangements for your interview, if this is the case, please contact us, we would be delighted to support you and welcome your application.