At a Glance
- Tasks: Provide top-notch tech support for Windows, Microsoft 365, and remote users across Australia and NZ.
- Company: Join a dynamic corporate IT team in the heart of Sydney CBD.
- Benefits: Enjoy a competitive salary, hands-on experience, and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative global IT team.
- Why this job: Be the go-to tech hero, solving problems and helping users thrive with technology.
- Qualifications: Experience with Windows 11, Microsoft 365, and strong troubleshooting skills are a must.
The predicted salary is between 62100 - 75900 $ per year.
- 12-Month Full-Time Contract
- Sydney CBD
- Office-Based
We are seeking an experienced Technology Support Specialist to join our Client IT team and provide high-quality technology support to their Corporate Office in Sydney, as well as remote users across Australia and New Zealand.
This is a hands-on end-user support role, ideal for someone who enjoys solving technical problems, delivering excellent customer service, and working with users across a diverse range of technical environments.
About the Role As a Technology Support Specialist, you will be responsible for providing day-to-day technology support across Windows, Microsoft 365, hardware, meeting room technology, mobile devices, and remote connectivity.
Key Responsibilities Include
- Providing desktop and end-user support for Windows 11 devices.
- Provisioning, deploying and replacing laptops for new starters and hardware refresh programs.
- Supporting Microsoft 365, including Outlook, Teams, One Drive, Office applications and Microsoft Copilot.
- Providing technical support to remote users across Australia and New Zealand using remote support tools.
- Managing hardware lifecycles, device imaging, software installation and user migrations.
- Supporting and troubleshooting Apple i OS devices.
- Liaising with vendors regarding hardware, audiovisual and meeting room systems, warranty repairs and equipment procurement.
- Supporting meeting room technology, including Microsoft Teams Rooms and AV equipment.
- Working collaboratively with global IT teams to investigate networking, VPN, firewall and connectivity issues.
- Performing basic Active Directory administration and user support.
- Providing minimal server administration, with broader server infrastructure managed remotely by another IT team.
- Troubleshooting laptops protected by Secure Doc and other endpoint encryption technologies.
- Maintaining a high level of customer service and communicating effectively with both technical and non-technical users.
About You You will be a customer-focused IT professional with strong technical troubleshooting skills and the ability to work confidently both independently and as part of a global IT team.
- You Will Ideally Have
- Strong hands-on experience supporting Windows 11 and Microsoft 365.
- Experience providing technical support to remote users.
- Excellent troubleshooting, problem-solving and customer service skills.
- Strong communication skills and the ability to explain technical issues to non-technical users.
- The ability to work independently, prioritise tasks and manage competing demands.
- Experience with endpoint management solutions such as Microsoft Intune is highly desirable.
- Experience supporting Microsoft Teams, Teams Rooms and AV technologies is advantageous.
- Experience with endpoint encryption products such as Secure Doc, or similar technologies, is advantageous.
- Basic Active Directory experience.
- Experience supporting Apple i OS devices.
- A proactive, collaborative approach to working with local and global IT teams.
If you are an experienced IT support professional who takes pride in delivering excellent technical support and customer service, we would like to hear from you. #J-18808-Ljbffr
Technology Support Specialist – Sydney employer: Peritus Managed Services
Join a dynamic and supportive team as a Technology Support Specialist in the heart of Sydney CBD, where your expertise will be valued in providing top-notch technology support to both corporate and remote users across Australia and New Zealand. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and hands-on experience with cutting-edge technologies. Enjoy a rewarding career in a vibrant location, surrounded by a diverse team dedicated to delivering exceptional customer service and innovative solutions.
