At a Glance
- Tasks: Provide friendly customer service over the phone and resolve queries.
- Company: Join a supportive, people-focused team in a dynamic environment.
- Benefits: Full-time hours with a temp assignment, great for gaining experience.
- Other info: Perfect for those who love building relationships, not just handling calls.
- Why this job: Engage deeply with customers and make a real difference in their experience.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 14.4 - 17.6 $ per hour.
We are currently recruiting two full-time Customer Service Officers to join a supportive and people-focused team. This is a phone-based role where you’ll spend time speaking with customers, understanding their needs, answering questions and providing a positive and professional experience. Unlike a traditional high-volume call centre, conversations can be more detailed, giving you the opportunity to genuinely engage with customers and provide meaningful support.
The role:
- Providing friendly and professional customer service over the phone
- Managing inbound customer enquiries and providing clear, helpful information
- Taking the time to understand individual customer needs and circumstances
- Asking relevant questions and gathering required information
- Working through customer queries and helping resolve issues
- Accurately updating customer records and completing associated administration
- Liaising with internal teams to ensure customers receive the right support
- Delivering a consistently positive customer experience
About you:
- Previous customer service, contact centre or phone-based experience
- Warm, confident and professional communication skills
- Strong active listening and relationship-building skills
- Comfortable managing longer, detailed customer conversations
- Patient and empathetic in your approach
- Strong administration and data entry skills
- Excellent attention to detail
This would be a great opportunity for someone who enjoys customer interaction and building rapport, rather than simply working through a high volume of short calls.
Customer Service Officer in Brisbane employer: Perigon Group
Join a dynamic and expanding Aussie retail business that values its employees and fosters a collaborative work culture. With a well-structured finance team based in the vibrant Alexandria/Rosebery area, you'll enjoy flexible work-from-home options and opportunities for professional growth. This role not only offers a chance to lead and innovate within financial processes but also to make a meaningful impact on the company's success while working alongside passionate professionals.
