At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries across multiple channels.
- Company: Join PERGOLUX, a premium outdoor-living brand with a collaborative culture.
- Benefits: Enjoy 27 vacation days, employee discounts, and ergonomic workstations.
- Other info: Work in a supportive team environment with plenty of opportunities for growth.
- Why this job: Be part of a fast-growing company that values your development and well-being.
- Qualifications: Experience in customer service with strong communication and multitasking skills.
The predicted salary is between 36000 - 44000 $ per year.
As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia.
Key responsibilities
- Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
- Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
- Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
- Effectively manage competing priorities and stay organized in a fast-paced environment.
- Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.
About you
- Proven experience in a customer service role dealing with both internal and external customers.
- Strong verbal communication skills with a confident and clear phone presence.
- Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
- Ability to remain calm, composed, and positive under pressure.
- A collaborative team player attitude aligned with PERGOLUX's core values and culture.
Benefits
- An international work environment in a fast-growing company with plenty of development opportunities.
- Ergonomic workstations and modern laptops (Apple or Windows).
- Employee events (summer party, Christmas party, after-work gatherings).
- Access to the Corporate Benefits portal.
- Employee discounts on PERGOLUX products.
- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
- A motivated and supportive team that helps each other.
- Strong focus on professional development and skill-building.
- Free drinks and snacks.
- Employee referral program.
About us
PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
Customer Service Agent in Sydney employer: Pergolux GmbH
At PERGOLUX, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and professional growth. As a Customer Service Agent, you'll enjoy a supportive team environment, ergonomic workstations, and generous benefits including 27 vacation days and access to exclusive employee discounts. Join us in our fast-growing international company where your contributions directly enhance customer satisfaction and drive our mission forward.
