At a Glance
- Tasks: Lead complex vehicle claims and coordinate investigations with legal teams.
- Company: Percepta, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, mentoring opportunities, and a supportive work environment.
- Other info: Join a collaborative team in Melbourne with growth potential.
- Why this job: Make a real difference in resolving customer issues and shaping team success.
- Qualifications: Experience in claims management and strong leadership skills.
The predicted salary is between 82800 - 101200 $ per year.
Percepta is seeking a Senior Customer Liaison Specialist in Melbourne to lead complex customer cases involving alleged vehicle faults, damage, and potential legal or tribunal actions. You will provide specialist technical input, coordinate investigations and support Ford Legal and other stakeholders within a structured, risk-aware framework.
This senior role includes direct responsibility for two team members, mentoring and ensuring quality case records, timelines and regulatory compliance.
Senior Vehicle Claims & Legal Liaison Specialist in Melbourne employer: Percepta
As a CLP Administrator at Ford Australia, you'll be part of a dynamic team that values strong relationships and collaboration with both dealerships and engineering partners. Our supportive work culture fosters professional growth through ongoing training and development opportunities, ensuring you can excel in your role while contributing to meaningful customer experiences. Located in Melbourne, we offer a vibrant environment that encourages innovation and teamwork, making it an excellent place for those seeking a rewarding career in the automotive industry.
