Peppermint Care supports and enables peopleto maintain their independence at home and stay connected with their local communities through NDIS, Aged Care and Veteran (DVA) programs. We deliver a genuinely broad range of supports, from domestic assistance and personal care to community access and plan management, tailored to what each person actually needs.
We're a Queensland business today. We're building the foundations, systems, partnerships and people to grow into a provider that supports communities and people right across Australia, and we're looking for a Care Manager who wants to help build that, not just join it.
About the Role
Reporting to the Operations Manager, you'll own the day-to-day of how care actually gets delivered. The role that keeps clients, support workers and our growing Delivery Partner network all moving in the same direction.
You'll be responsible for:
- Overseeing day-to-day service delivery across our NDIS, Aged Care and Veteran (DVA/VHC) programs
- Managing rostering, performance and supporting our support workers and Delivery Partner network
- Leading care and service plan coordination, and acting as the first point of contact for clients and families on service delivery matters
- Managing NDIS Plan Management - processing and monitoring participant plan budgets, invoicing accuracy and reporting
- Owning compliance and quality at the coordination level - NDIS Practice Standards, Aged Care Quality Standards, incident management and documentation
- Partnering with the Operations Manager on service improvements, systems and the initiatives that support our growth - including expanding our Delivery Partner network as we take on new regions
- Helping shape how a small, values-led provider scales into a much bigger one, without losing what makes us good at what we do. A personable experience.
About You
- Experience in care coordination, case management or client/service management within NDIS, Aged Care or veteran/DVA-funded programs
- Working knowledge of NDIS Practice Standards and/or Aged Care Quality Standards
- Experience with NDIS Plan Management or financial administration of client budgets is highly regarded
- Proven ability to lead, roster and support a team of support workers or care staff
- Strong relationship-building skills with clients, families, Delivery Partners and referrers
- A relevant qualification in community services, health, social work, business or a related field (or equivalent experience)
- Current driver's licence, NDIS Worker Screening Check / Working with Vulnerable People Check and National Police Check (or willingness to obtain)
- Genuine ambition to grow with Peppermint Care
What's on Offer
- $85,000 - $95,000 + Superannuation, dependent on experience
- A real growth path: as Peppermint Care expands nationally, this role grows with it
- Direct support from an Operations Manager who's focused on supporting you and driving growth
- The chance to help build the operating model for a multi-state care provider from the ground up
- A small-business culture with big ambitions - flexible, values-driven, and genuinely invested in the people who work here as much as the people we support
