SCHADS Award Level 3.1 | Part time - 28 Hours | Hawkesbury
About Us
Community Culture is the overarching organisation that manages its subsidiary organisations; Great Community Transport (t/a Active Care Network) and Peppercorn Services Incorporated. Since 1982, our Organisation has been delivering community services to a diverse demographic of community members, we strive to create meaningful change and promote a sense of belonging through our commitment to making a difference in people's lives every day.
Our Vision
is for a thriving, inclusive community where everyone feels supported, connected, and empowered.
Our Mission
is to provide compassionate, high-quality services that meet the diverse needs of our clients, fostering well-being and enhancing quality of life across all the communities we serve.
Our Values
- a Culture of Courage, Compassion, Collaboration, Commitment, and Connection - are at the heart of everything we do. These values shape our approach to service, guide our decisions, and drive us to support each other, our clients, and our community with integrity and respect.
This Role in The Big Picture
As the Assistant Coordinator Family Support, your role is central to delivering our mission of providing compassionate, high-quality services that enhance the wellbeing and development of children and families. Through the planning and delivery of supported playgroups, parenting activities and community-based family support, you help create a thriving, inclusive community where families feel supported, connected and empowered.
You create safe, welcoming and inclusive environments that promote early childhood development, strengthen parenting capacity, encourage positive parent–child relationships and build family resilience. Through meaningful engagement, practical support and connections to community services, you help families address emerging needs and achieve positive outcomes, while demonstrating our values of Courage, Compassion, Collaboration, Commitment and Connection.
What Success Looks Like
Success in this role is demonstrated through the effective planning and delivery of safe, engaging and inclusive supported playgroups, parenting activities and family support services that promote positive outcomes for children and families. A successful Assistant Coordinator creates welcoming environments that support early childhood development, strengthen parenting confidence and skills, encourage positive parent–child relationships and build family resilience.
They establish trusting relationships with families, identify emerging needs, provide practical support and facilitate connections to appropriate community services. They maintain accurate records, contribute to outcomes measurement, work collaboratively with colleagues and community partners, and uphold high standards of child safety, service quality and professionalism.
What You’ll Do
Service Delivery and Family Support
Assessment, Case Coordination and Support Planning
Child Safety, Risk and Safeguarding
Community Engagement and Partnerships
Documentation, Compliance and Quality
Program Operations Support
What You’ll Bring - Essential Criteria Required
- Certificate IV or higher in Community Services, Child, Youth and Family Intervention, Early Childhood Education, Human Services or a related field, or equivalent relevant experience.
- Demonstrated experience working with children and families in community services, early childhood, supported playgroups or family support settings.
- Knowledge of strengths-based, family-centred, child-focused and trauma-informed practice, including an understanding of early childhood development and positive parenting approaches.
- Sound understanding of child protection, mandatory reporting, child safeguarding and relevant legislative requirements.
- Experience planning and facilitating playgroups, parenting activities, group programs or other developmentally appropriate activities for children and families.
- Ability to identify emerging family needs, provide practical support and information, and facilitate appropriate referrals within established procedures.
- Ability to develop positive and effective relationships with children, families, community organisations and other stakeholders, including people from diverse cultural and social backgrounds.
- Strong written and verbal communication skills, including the ability to maintain accurate client records, observations, case notes and service reports.
- Demonstrated ability to work independently within established guidelines, manage competing priorities and collaborate effectively as part of a team.
- Proficiency in Microsoft Office and client management systems, with a commitment to child safety, cultural inclusion, continuous improvement and family-centred practice.
Desired Criteria
- Diploma or Degree qualification in Community Services, Early Childhood Education, Social Work, Psychology or a related discipline.
- Experience delivering evidence-informed parenting, family support or early intervention programs.
- Knowledge of local community services, early childhood development supports, referral pathways and family support networks.
- Experience engaging families experiencing vulnerability, including those facing social isolation, developmental concerns or barriers to accessing services.
Compliance - Probity Requirements
- Right to Work in Australia
- NDIS Worker Screening Check
- Working With Children Check
- Current First Aid Certificate & CPR Certificate
- Valid NSW Driver Licence and willingness to travel between service locations as required and a roadworthy vehicle with current registration and comprehensive insurance
Why Join Us?
- Make a genuine difference every day in your local community
- Be part of a supportive, values-driven organisation
- Ongoing training and development opportunities
- Salary packaging available under the Not-for-Profit scheme
Community Culture is committed to a workplace free from discrimination and encourages applications from diverse backgrounds.
Community Culture Ltd and its subsidiaries; Great Community Transport t/a Active Care Network and Peppercorn Services Inc respects your privacy and is committed to protecting your personal information. Personal and employment information provided in your application will be collected and handled in accordance with the Privacy Act 1988.
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