At a Glance
- Tasks: Support contact centre operations by forecasting, scheduling, and real-time management.
- Company: Join Pepper Money, a leading financial services provider in Australia.
- Benefits: Enjoy competitive pay, flexible work arrangements, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a difference by optimising workforce strategies and enhancing agent wellbeing.
- Qualifications: Strong analytical skills and experience in workforce planning or scheduling.
The predicted salary is between 103500 - 126500 $ per year.
Pepper Money in Australia is seeking a Workforce Planning Analyst to support the contact centre's forecasting, scheduling and real-time management.
You will partner with stakeholders to align campaigns and product changes with staffing plans.
You'll design schedules balancing business needs and agent wellbeing, drive continual improvement, and provide reporting to inform leadership decisions across the contact centre operations.
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Strategic Workforce Planner: Forecasting & Real-Time Ops employer: Pepper
At Pepper Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee development is evident through our comprehensive training programs and recognition initiatives, ensuring that every team member feels valued and empowered. Located in Australia, we provide flexible working arrangements and a range of health and wellness benefits, making it an ideal place for those seeking a meaningful career in workforce planning.
