Pepper Money is seeking a Customer Insights Analyst to turn customer feedback and data into actionable insights that inform decisions across the organization. You will support the Voice of Customer program, coordinate surveys and develop clear reporting that highlights customer needs and trends.
You will build dashboards for NPS, CSAT, and sentiment, create actionable recommendations, and collaborate with Marketing, Product, Technology, Data and Sales to drive improvements in products and
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Customer Insights Analyst: Drive Product Wins with Voice of Customer employer: Pepper
At Pepper Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee development is evident through our comprehensive training programs and recognition initiatives, ensuring that every team member feels valued and empowered. Located in Australia, we provide flexible working arrangements and a range of health and wellness benefits, making it an ideal place for those seeking a meaningful career in workforce planning.
