Pepper Money is seeking a Team Leader – Customer Service in Sydney. You will lead a team of Customer Service Specialists, coaching and developing performance while ensuring exceptional customer outcomes.
The role involves workload monitoring, handling escalations and partnering with stakeholders to drive improvements, with a roster including weekend shifts and a hybrid work model. We value strong coaching, commercial awareness and the ability to foster an engaging, compliant and high-performing
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Team Leader - Customer Service (Hybrid, Gym & Development) in Sydney employer: Pepper Money Limited
Pepper Money Limited is an excellent employer that fosters a collaborative and communicative work culture, making it an ideal place for a Contact Centre Forecasting & Scheduling Lead. With a focus on employee growth and development, the company offers hands-on experience with Workforce Management systems and encourages innovation in forecasting and reporting processes. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance while being part of a dynamic team dedicated to driving improvements.
