Pepper Money Limited is seeking a Customer Insights Analyst to transform customer feedback and data into practical insights that guide decisions across the business. You will work with the Research Lead to support our Voice of Customer program and to deliver clear, actionable reporting that highlights customer needs, trends, and improvement opportunities for products, services and experiences.
You will coordinate studies, build dashboards for NPS/CSAT, and present findings with clear
#J-18808-Ljbffr
Customer Insights Analyst | Hybrid Work & Growth Impact in North Sydney employer: Pepper Money Limited
Pepper Money Limited is an excellent employer that fosters a collaborative and communicative work culture, making it an ideal place for a Contact Centre Forecasting & Scheduling Lead. With a focus on employee growth and development, the company offers hands-on experience with Workforce Management systems and encourages innovation in forecasting and reporting processes. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance while being part of a dynamic team dedicated to driving improvements.
