Pepper Money Limited is seeking a Customer Insights Analyst to turn customer feedback, research and data into actionable insights that shape decisions across the business. You will support the Voice of Customer program, coordinate surveys and develop reporting that highlights customer needs and trends.
You’ll collaborate with Marketing, Product, Technology and Sales to deliver clear recommendations, dashboards and analyses, helping teams prioritise improvements and maximise customer outcomes in
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Customer Insights Analyst — Shape Product & CX employer: Pepper Money Limited
Pepper Money Limited is an excellent employer that fosters a collaborative and communicative work culture, making it an ideal place for a Contact Centre Forecasting & Scheduling Lead. With a focus on employee growth and development, the company offers hands-on experience with Workforce Management systems and encourages innovation in forecasting and reporting processes. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance while being part of a dynamic team dedicated to driving improvements.
