At a Glance
- Tasks: Lead forecasting and scheduling for our contact centre, ensuring smooth operations.
- Company: Join Pepper Money Limited, a dynamic company focused on collaboration and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a forward-thinking team that values improvement and collaboration.
- Why this job: Make a real impact by optimising workforce management in a supportive team environment.
- Qualifications: Experience with Workforce Management systems and strong communication skills are essential.
The predicted salary is between 62100 - 75900 $ per year.
Pepper Money Limited is seeking a Workforce Planning Analyst to support the contact centre through accurate forecasting, scheduling, real-time management and reporting.
The role requires partnering with stakeholders and driving improvements across forecasting and reporting processes.
We value clear communication, collaboration across teams and hands-on experience with Workforce Management systems within a contact centre.
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Contact Centre Forecasting & Scheduling Lead – Hybrid employer: Pepper Money Limited
Pepper Money Limited is an excellent employer that fosters a collaborative and communicative work culture, making it an ideal place for a Contact Centre Forecasting & Scheduling Lead. With a focus on employee growth and development, the company offers hands-on experience with Workforce Management systems and encourages innovation in forecasting and reporting processes. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance while being part of a dynamic team dedicated to driving improvements.
