At a Glance
- Tasks: Lead and coach a team to achieve exceptional customer service and operational excellence.
- Company: Pepper Money, a dynamic company focused on elevating customer experience.
- Benefits: Permanent role with competitive pay and opportunities for professional growth.
- Other info: Weekend shifts included; perfect for those who thrive in a fast-paced environment.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities required.
The predicted salary is between 63000 - 77000 $ per year.
Pepper Money in Adelaide is seeking a Team Leader, Contact Centre to guide a team of Customer Service Specialists toward outstanding customer outcomes and strong operational performance. You will coach, develop and support your people while prioritising quality, compliance and customer experience.
This permanent role includes weekend shifts and requires a hands-on leader who can balance speed with accuracy, drive continuous improvement, and collaborate across the business to deliver win‑win.
Team Leader, Contact Centre in Adelaide employer: Pepper Money Limited
Pepper Money Limited is an excellent employer that fosters a collaborative and communicative work culture, making it an ideal place for a Contact Centre Forecasting & Scheduling Lead. With a focus on employee growth and development, the company offers hands-on experience with Workforce Management systems and encourages innovation in forecasting and reporting processes. Located in a vibrant area, employees enjoy a hybrid work model that promotes work-life balance while being part of a dynamic team dedicated to driving improvements.
