Manager Third Party Services in Adelaide

At Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're one of Australia and New Zealand's leading non-bank lenders, supporting more than half a million customers with a range of lending solutions.

As Manager Third Party Services you'll take hands-on responsibility for the day-to-day performance of an allocated client portfolio, with a strong focus on collections, hardship, recoveries and positive customer outcomes. You'll lead and coach your team, keep a close eye on operational performance and work directly with clients to ensure commitments are delivered.

• Lead the day-to-day operational performance of an allocated client portfolio.
• Drive performance across collections, hardship and recoveries while maintaining a strong focus on customer outcomes.
• Lead, coach and develop your direct reports, creating clear expectations and accountability for results.
• Monitor workflow, volumes, capacity and performance to ensure client commitments and operational targets are achieved.
• Build strong day-to-day relationships with clients, supporting performance reviews, reporting and issue resolution.
• Use performance data and insights to identify emerging issues and opportunities for improvement.
• Identify opportunities to simplify processes, improve efficiency and reduce rework.
• Support the delivery of automation, digitisation and broader operational improvement initiatives.

You're a hands-on people leader who enjoys being close to the operation and knows how to turn performance information into action. You're comfortable coaching your team, getting into the detail when something isn't working and balancing customer outcomes with commercial and operational requirements.

You will bring:

• Strong leadership experience within collections, hardship, recoveries or a similar regulated financial services environment.
• A track record of coaching and developing people while creating clear accountability for performance.
• Strong understanding of regulatory, risk and compliance obligations within financial services.
• Experience managing operational performance against agreed measures and client commitments.
• Confidence working directly with clients and managing issues, expectations and competing priorities.

Our values guide how we work, make decisions and support each other.

• Can Do: We look for better ways of doing things and work together to deliver great outcomes.
• Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
• Real: We keep it honest and respect everyone, building genuine connections.

We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper:

• Development: a full suite of development opportunities and a great team to learn from.
• Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives.
• Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options.
• Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!
• Referral Bonus: Earn $2000 for referring great people.

At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day.