At a Glance
- Tasks: Create accurate forecasts and schedules to optimise our contact centre operations.
- Company: Join Pepper Money, a leader in customer-focused financial solutions.
- Benefits: Enjoy flexible work arrangements, competitive pay, and opportunities for growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real difference in customer service while enhancing your analytical skills.
- Qualifications: Strong analytical skills and experience in workforce planning or scheduling.
The predicted salary is between 72000 - 88000 $ per year.
Pepper Money is seeking a Workforce Planning Analyst to support the effective operation of our contact centre.
You will deliver accurate forecasting, scheduling, real-time management and reporting to help drive customer outcomes and operational efficiency.
Collaborating with stakeholders to reflect campaigns, product launches and regulatory changes, you will design agent schedules that balance business needs with staff wellbeing, while identifying opportunities for continuous improvement.
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Strategic Workforce Planner in Sydney employer: Pepper Group
At Pepper Money, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values personal and professional growth. Our commitment to employee development is complemented by a range of benefits, including flexible working arrangements, health and wellness initiatives, and a recognition program that celebrates your contributions. Located in Australia, our team thrives on collaboration and innovation, making it a rewarding place for those looking to make a meaningful impact in the financial services sector.
