Pepper Group is seeking a Customer Assist Specialist in Sydney to help customers navigating financial hardship and challenging life events. You will assess circumstances, propose suitable repayment options and manage hardship applications from start to finish.
You will collaborate with internal teams to ensure positive customer outcomes, maintain regulatory compliance and build trusted relationships. A resilient, customer-focused mindset is essential for this role.
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Empathetic Customer Support & Hardship Solutions Specialist in Sydney employer: Pepper Group
At Pepper Money, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values personal and professional growth. Our commitment to employee development is complemented by a range of benefits, including flexible working arrangements, health and wellness initiatives, and a recognition program that celebrates your contributions. Located in Australia, our team thrives on collaboration and innovation, making it a rewarding place for those looking to make a meaningful impact in the financial services sector.
