At a Glance
- Tasks: Provide technical support for cutting-edge GE ADMS/EMS products and troubleshoot real-time electrical grid applications.
- Company: Join a leading tech company focused on innovative solutions for utility clients.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Work in a collaborative team and mentor junior staff while enhancing your technical expertise.
- Why this job: Make a real impact by ensuring the stability of mission-critical systems.
- Qualifications: Experience with SCADA, DMS, OMS, and strong troubleshooting skills required.
The predicted salary is between 65000 - 68000 $ per year.
Location: Sydney or Melbourne, Australia (Preferred)
Job Type: Full-Time | On-Call Rotation Support
Role Summary: We are looking for an experienced Customer Support Engineer to support GE ADMS/EMS platforms including PowerOn Fusion (PoF), PowerOn Advantage (PoA), and e-terra systems. The ideal candidate will have deep domain expertise in SCADA, DMS, OMS, and EMS systems, with hands-on experience supporting real-time electrical grid applications. You will be the front-line technical resource to ensure the stability and performance of mission-critical systems for utility clients.
Key Responsibilities:
- Provide technical support for GE ADMS/EMS products including SCADA, OMS, DMS, DNAF, Storm Assist, and DER systems.
- Address customer-reported issues through analysis, troubleshooting, and implementation of fixes or workarounds.
- Work in on-call rotation for emergency support outside business hours.
- Diagnose and resolve intermediate to advanced technical problems across hardware, software, and network layers.
- Collaborate with engineering teams to escalate and resolve complex product defects.
- Mentor junior staff and share knowledge via documentation and training.
- Maintain personal case load and ensure timely follow-ups with customers.
- Write technical documentation and contribute to knowledge base systems.
- Interface with customers to ensure satisfaction, acting as a technical leader in resolving issues.
Technical Skills Required:
- Experience with GE ADMS/EMS tools such as PoF, PoA, e-terra.
- Strong knowledge of SCADA, DMS, OMS, and grid modeling tools.
- Familiarity with both Transmission and Distribution electrical grids.
- Proficient in Linux, Windows, Oracle, SQL, Jasper Reports, Cassandra.
- Network troubleshooting knowledge (TCP/IP, DNS, routing, LAN, Active Directory, firewalls).
- Understanding of NERC CIP standards and compliance practices.
Soft Skills:
- Strong communication and customer engagement skills.
- Ability to work independently with minimal supervision.
- Leadership skills to strategize and solve recurring problems.
- Excellent analytical and troubleshooting abilities.
- Positive attitude in high-pressure situations.
Customer Support Engineer employer: PeopleLogic
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