Receptionist - Peoplecare Optical & Dental
Join a local organisation that puts people first.
At Peoplecare, we're more than a health insurer, we're a purpose-driven, member-owned not-for-profit that exists to make a genuine difference in the lives of our members. Proudly based in the Illawarra and supporting communities across Australia, we've built our reputation on providing simple, value-driven health cover backed by exceptional, personalised service.
People are at the heart of everything we do, from the care we provide our members to the culture we've created for our team. When you join Peoplecare, you'll become part of a supportive and connected workplace where your contribution is valued, your growth is encouraged, and the work you do every day has a meaningful impact. Together, we're helping people feel supported, confident, and cared for when it matters most.
As a receptionist at our Peoplecare Optical & Dental clinic in the heart of Wollongong CBD, you'll be the first smile our patients see and the voice they hear, playing a key role in making every interaction welcoming, professional, and seamless.
What You'll Be Doing
Imagine being the person who turns a patient's visit into a positive experience from the moment they walk through the door. In this rewarding and customer-focused role, you'll be at the heart of our clinic, creating welcoming experiences and helping our day-to-day operations run smoothly.
Here's how you'll make an impact:
- Be the welcoming face greeting patients, members, and customers with warmth and professionalism.
- Coordinating appointments and enquiries to ensure a seamless patient experience.
- Supporting patients with bookings, payments, and general clinic enquiries.
- Keeping the clinic running smoothly through effective administration and reception support.
- Building positive relationships with patients, clinicians, and team members to create an exceptional customer experience.
- Contributing to clinic operations by assisting with stock management and day-to-day administrative activities
If you enjoy helping people, staying organised, and working in a busy environment where no two days are the same, you'll love the variety and impact this role offers.
About You
You're a people-focused professional who enjoys building connections, staying organised, and delivering exceptional customer experiences.
The qualities you'll bring include:
- A genuine passion for helping people and providing outstanding customer service.
- Strong communication and interpersonal skills, with the ability to build rapport quickly.
- Excellent organisational skills and attention to detail.
- Confidence managing multiple priorities in a fast-paced environment.
- Strong computer skills and confidence using Microsoft Office and other systems.
- A positive attitude, collaborative approach, and willingness to support the wider team.
- The ability to remain calm, professional, and solutions-focused when managing competing demands.
Experience in a dental, optical, medical, or allied health environment will be highly regarded. Experience with Dental4Windows and/or Optomate is also desirable, but not essential.
Why You'll Love Working Here
At Peoplecare, we invest in your wellbeing, development, and future success. In return for bringing your best every day, you'll enjoy:
- 20% annual leave loading plus up to 5 additional days of special leave, giving you more time to recharge and focus on what matters most - pro rata for part time roles
- Exclusive private health insurance benefits for you and your family
- Optical and dental discounts to help you stay healthy and save on everyday essentials
- Life insurance and salary continuance protection, providing added peace of mind for the future
- Fitness Passport access and wellbeing initiatives that support your physical and mental wellbeing
- Hundreds of discounts through Reward Gateway helping you save on travel, shopping, entertainment, dining, and more
- Novated leasing options to make your next vehicle more affordable
- A genuinely supportive and inclusive culture where you'll be encouraged to grow, celebrated for your contributions, and surrounded by people who care
Additional Information
- 12-month fixed term contract position.
- Availability to work alternating Thursdays (8:00am-7:15pm) and alternating Saturdays (8:30am-1:00pm) is required.
- Applications close 5pm 17th Nov 2026.
- Must be willing to undertake a Police Check
Diversity & Inclusion
We are proud to be an equal opportunity employer that celebrates diversity. To us an inclusive workplace is one where everyone feels valued, respected, and empowered to thrive. Our team is made up of individuals from a wide range of backgrounds, experiences, and perspectives, united by a shared commitment to making a meaningful impact.
Receptionist - Peoplecare Optical & Dental in Wollongong employer: Peoplecare
Peoplecare is a purpose-driven, member-owned not-for-profit health insurer that prioritizes the well-being of its members and employees. The company fosters a supportive work culture, offering flexible working arrangements and opportunities for professional growth within a high-performing team. With a focus on delivering exceptional, personalized service, Peoplecare is committed to making a genuine difference in the lives of its members.
