At a Glance
- Tasks: Provide technical support for Cloud Contact Centre technologies and troubleshoot solutions.
- Company: Join Peoplebank, a leader in tech solutions with great career prospects.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Ideal for those who thrive under pressure and excel in ITIL environments.
- Why this job: Make an impact in a dynamic environment while advancing your career.
- Qualifications: 5+ years in contact centres; certifications in Avaya, Verint or NICE CXOne preferred.
The predicted salary is between 125693 - 138510 $ per year.
Our client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies.
Essential Skills and Experience:
- Minimum of 5 years contact centre experience.
- Avaya, Verint or NICE CXOne certifications highly preferred.
- In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments.
- Hands-on troubleshooting experience on any Contact Centre solutions/applications.
- Experience in UC & CC design, implementation, and operation.
- Knowledge of major contact centre technologies including: NICE CXOne, SBCs and SIP routing, AWS and cloud technologies.
- Demonstrated ability to clearly understand detailed design documents for discussion.
- Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.
Senior Contact Center Specialist in Sydney employer: Peoplebank
Peoplebank is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Melbourne's vibrant manufacturing sector. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working alongside industry experts on transformative projects that make a real impact. Enjoy the flexibility of hybrid work arrangements, ensuring a healthy work-life balance as you contribute to cutting-edge digital manufacturing solutions.
