Senior Business Analyst
Our client is looking for an experienced Senior Business Analyst to join a high-performing transformation team delivering complex customer, digital and operational transformation initiatives.
Skills & Experience Required
- 8+ years’ experience in Business Analysis delivering complex business and technology initiatives.
- Strong process analysis and process mapping capability.
- Proven experience facilitating workshops and engaging with senior stakeholders.
- Strong experience producing BRDs, user stories, business rules and functional specifications.
- Excellent analytical and problem-solving skills.
- Experience working across Agile, Waterfall or hybrid delivery methodologies.
- Demonstrated ability to work independently and lead business analysis activities.
- Experience delivering Conversational AI, Chatbot or Intelligent IVR solutions, along with Contact Centre, Customer Experience or Customer Operations experience and familiarity with CRM, SAP, Contact Centre and Knowledge Management platforms, is highly desirable.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
#J-18808-Ljbffr
Senior Business Analyst in Sydney employer: Peoplebank
Peoplebank is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Melbourne's vibrant manufacturing sector. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working alongside industry experts on transformative projects that make a real impact. Enjoy the flexibility of hybrid work arrangements, ensuring a healthy work-life balance as you contribute to cutting-edge digital manufacturing solutions.
