Senior Contact Center Specialist

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• Contact Centre Experience required
• Candidates must be Australian Citizens
• Great Career Prospects

Our client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies.
Essential Skills and Experience:

• Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.
• In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,
• Hands-on troubleshooting experience on any Contact Centre solutions/applications
• Experience in UC & CC design, implementation, and operation.
• Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologies
• Demonstrated ability to clearly understand detailed design documents for discussion
• Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.

For more info contact Aparna on

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesSoftware Development

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