We are seeking an experienced Service Design Architect to play a key role in the design, operational readiness, and transition of enterprise digital services into business-as-usual operations.
Working across a large and complex ICT environment, you will partner with Project Managers, Service Owners, Solution Architects, Transition Managers, and operational support teams to ensure services are supportable, sustainable, and ready for successful production deployment.
Key Responsibilities
- Develop Service Operating Models, service strategies, and transition roadmaps.
- Lead Operational Readiness Assessments (ORA) and Transition to BAU activities.
- Create service blueprints, support models, and service lifecycle artefacts.
- Provide strategic advice on service architecture, governance, and operational support requirements.
- Ensure new and enhanced services meet operational acceptance criteria.
- Collaborate with technical and business stakeholders to drive successful service outcomes.
- Identify opportunities for continual service improvement and operational excellence.
We are seeking an experienced Service Design Architect to play a key role in the design, operational readiness, and transition of enterprise digital services into business-as-usual operations.
Working across a large and complex ICT environment, you will partner with Project Managers, Service Owners, Solution Architects, Transition Managers, and operational support teams to ensure services are supportable, sustainable, and ready for successful production deployment.
Key Responsibilities
- Develop Service Operating Models, service strategies, and transition roadmaps.
- Lead Operational Readiness Assessments (ORA) and Transition to BAU activities.
- Create service blueprints, support models, and service lifecycle artefacts.
- Provide strategic advice on service architecture, governance, and operational support requirements.
- Ensure new and enhanced services meet operational acceptance criteria.
- Collaborate with technical and business stakeholders to drive successful service outcomes.
- Identify opportunities for continual service improvement and operational excellence.
About You
- 5+ years' experience in Service Design, Service Architecture, Operational Readiness, Service Transition, or IT Service Management.
- Experience developing Service Operating Models, Support Models, and Transition-to-Operations frameworks.
- Strong understanding of service lifecycle management and operational governance.
- Experience working within large and complex enterprise environments.
- Excellent stakeholder engagement, facilitation, and communication skills.
- Ability to influence outcomes across multidisciplinary teams.
Highly Regarded
- Experience in government, healthcare, utilities, or other highly regulated environments.
- Knowledge of ITIL, TOGAF, COBIT, or similar frameworks.
- ITIL certification.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.
Service Design Architect in Brisbane employer: Peoplebank
Peoplebank is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Melbourne's vibrant manufacturing sector. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working alongside industry experts on transformative projects that make a real impact. Enjoy the flexibility of hybrid work arrangements, ensuring a healthy work-life balance as you contribute to cutting-edge digital manufacturing solutions.
