At a Glance
- Tasks: Manage customer escalations and ensure timely, professional resolutions.
- Company: Join Samsung Electronics Australia, a leader in innovation and technology.
- Benefits: Competitive pay, great team culture, and opportunities for growth.
- Other info: Dynamic work environment with a focus on customer satisfaction.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong communication skills and problem-solving abilities required.
The predicted salary is between 62100 - 75900 $ per year.
Samsung Electronics Australia is seeking a Customer Escalations Specialist to manage escalations, complaints and warranty claims, ensuring professional, timely resolutions.
You will investigate concerns and determine appropriate outcomes, including repairs, replacements or refunds.
You will work with internal teams, logistics providers and service centres to drive timely resolutions, keep customers informed, and ensure compliance with Australian Consumer Law and company policies.
#J-18808-Ljbffr
Customer Escalations Specialist employer: people2people
Join a well-established business in Fairfield as a Credit Manager, where you will have the opportunity to lead the credit function and make a significant impact on processes and customer relationships. With a focus on employee growth, this role offers a supportive work culture that values collaboration and professional development, alongside competitive remuneration and benefits. This is a rare chance to thrive in a stable environment while driving sustainable business growth through effective risk management.
