About the organisation
An exciting opportunity is available for an experienced Customer Service to join a leading Australian FMCG organisation on a 12-month fixed term contract. This role will see you working within a collaborative and high-performing team, supporting key business initiatives and contributing to the continued success of a well-established national business.
About the role
The Customer Service Representative position is a 12-month fixed-term contract role, focusing on order processing and customer service. You will be responsible for managing customer inquiries, processing orders efficiently, and ensuring high levels of customer satisfaction while working two days from home each week.
Key responsibilities
- Process customer orders accurately and efficiently.
- Respond to customer inquiries and provide timely solutions.
- Maintain effective communication with customers and internal teams.
- Ensure customer satisfaction through quality service delivery.
- Collaborate with team members to improve service processes.
Skills & experience
- Strong attention to detail and the ability to manage multiple tasks
- High computer literacy and confidence learning new systems
- Experience with Dynamics 365 (highly advantageous)
- Proven customer service experience
- Order processing experience
- A professional phone manner and personable approach
- Comfort working in a fast-paced, high-volume environment
- FMCG experience (highly regarded)
At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.
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Customer Service Representative in Port Macquarie employer: People2People Uk Sf
People2People Uk Sf offers a supportive work environment that values teamwork and trust, providing employees with opportunities for professional growth. The company is committed to delivering quality outcomes and ensuring that staff have the resources they need to succeed in their roles. With flexible working arrangements available, employees can achieve a healthy work-life balance while contributing to meaningful services.
