Looking for your next customer service opportunity with an immediate start? Join a well-established FMCG organisation that is known for its fast-paced environment, strong market presence, and supportive team culture. This is an excellent opportunity to secure a short-term assignment with the potential for extension while gaining experience within a respected industry leader.
About the Company
Our client is a long-standing FMCG business supplying a broad range of consumer products across Australia. With a reputation built on quality, reliability, and exceptional customer service, they offer a friendly and collaborative workplace where team members are valued and supported.
About the Role
We are seeking an experienced and motivated Customer Service Officer to join the team on an initial 6-8 week assignment.
Working Monday to Friday from 7:00am to 3:00pm, you will play a key role in delivering outstanding customer service while managing a high volume of enquiries and order processing activities.
Key responsibilities include:
Processing customer orders via phone, email, and live chat
Managing returns, exchanges, and customer enquiries
Ensuring accurate data entry and order processing
Making outbound calls to confirm order details and customer information
Maintaining and updating customer records
Building strong relationships with customers and internal stakeholders
Working collaboratively with the wider team to meet service and performance targets
About You
To be successful in this role, you will bring:
Previous customer service experience in a busy environment
Strong attention to detail and accuracy
Excellent communication and interpersonal skills
A professional and confident phone manner
High computer literacy and the ability to learn new systems quickly
The ability to multitask and prioritise effectively in a fast-paced environment
Experience using Dynamics 365 (highly advantageous)
FMCG industry experience (highly regarded but not essential)
What's on Offer?
$36.81 per hour + Super
Monday to Friday schedule with no weekend work
Inner South Brisbane location
Ample street parking available
Opportunity to gain experience with a well-known FMCG organisation
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Customer Service Officer in Brisbane employer: People2People - Brisbane
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