At a Glance
- Tasks: Provide Level 1 & 2 IT support and improve technology systems.
- Company: Join PeopleIN, Australia's largest staffing and recruitment family.
- Benefits: Competitive salary, diverse work environment, and career growth opportunities.
- Other info: Dynamic team culture with a focus on innovation and collaboration.
- Why this job: Make a real impact by solving tech issues and enhancing user experiences.
- Qualifications: Experience with Windows OS, Power Platform, and strong problem-solving skills.
The predicted salary is between 59400 - 72600 $ per year.
Who we are
We are People IN - Australia's largest ASX listed family of staffing and recruitment brands.
We have an unrelenting drive to become the largest and most efficient workforce solutions business in Australia.
Servicing over 4,000 businesses, our group harnesses local expertise and market-leading technology to power client success across Australia and New Zealand.
People IN's success is underpinned by the diversity of its reach into high-demand and defensive employment sectors including Engineering, Trades and Labour, Food Services and Agriculture, Technology, Finance, Corporate Services, Education and Defence.
The opportunity
We are searching for a dedicated IT Support Technician to assist with the Level 1 & 2 support of technology platforms and end user computing environments.
This role will ensure existing systems, infrastructure and end user computing are maintained, available, stable, and secure.
The role will also coordinate with external vendors and be involved in projects that relate to the People In operational environment.
- Key Accountabilities
- Identifying and resolving technical issues at 1st and 2nd level support
- Reviewing current systems to identify areas for improvement and working with the Manager, IT Operations to design and implement appropriate solutions.
- Provides advice, problem solving and technical information to teams within the organisation.
- Performs other duties, as assigned and within the scope of the position.
- Creating technical documents and procedures
- What you will need
- Knowledge and experience supporting Windows Operating systems (Windows 10 and above)
- Knowledge of system administration tools (Active Directory, Power Shell, O365 Admin etc.)
- Ability to support various enterprise applications.
- Customer and stakeholder management skills
- Good knowledge of end-user computing technology (both desktop and mobile devices)
- Excellent written and verbal communication skills
- Problem solving and analytical skills.
Skills & Abilities
- Proven experience working in the Power Platform suite.
- Strong understanding of Microsoft Power Apps, Power Automate, and Power BI.
- Experience with common data service, data connectors, and APIs.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Familiarity with Agile development methodologies.
Experience
- 2-3 years' experience working in an IT support team
- Experience of Cloud technologies including Software as a Service, Infrastructure as a Service, and Contact Centre as a Service
- Experience working in a windows environment with multiple domains
IT Support Technician in Brisbane employer: People Infrastructure
AWX is an exceptional employer that prioritises passion and purpose, fostering a vibrant work culture where building meaningful connections is as important as professional growth. With a strong emphasis on work-life balance, ongoing mentoring, and training, employees are empowered to thrive in their roles while enjoying the flexibility of a full-time remote position. Located in Cairns, this opportunity allows you to engage with local clients and contribute to a supportive team environment backed by over 20 years of industry expertise.
