At a Glance
- Tasks: Collaborate with stakeholders to assess changes and create clear, practical outputs.
- Company: Join a dynamic Operations Change & Capability team focused on impactful change.
- Benefits: Gain hands-on experience, develop skills, and contribute to meaningful projects.
- Other info: Opportunity for growth and learning in a supportive environment.
- Why this job: Transform complexity into clarity and drive positive change in operations.
- Qualifications: Detail-oriented with strong analytical and communication skills.
The predicted salary is between 126099 - 154121 $ per year.
We’re looking for a collaborative and hands-on Process & Change Analyst to join our Operations Change & Capability team. You’ll work closely with stakeholders to understand proposed changes, assess their operational impacts, and translate complex information into clear, practical and consumable outputs. This role is ideal for someone who thrives on getting into the detail and turning complexity into clarity.
You’ll facilitate workshops, conduct change impact assessments and process gap analyses, and develop comprehensive business process maps that accurately capture current and future-state operations. Your insights and outputs will help stakeholders understand what is changing, who and what is impacted, the capability gaps created by the change, and what is required to support readiness and successful implementation.
You’ll also help scope learning requirements and develop and deliver practical training plans and capability-building activities that support adoption and sustainable change. Through your analysis, you’ll identify practical improvement and efficiency opportunities that may benefit Operations.
You’ll confidently operate across both tactical delivery and strategic change, bringing an operational lens to change discussions and positively influencing how change is designed, sequenced and embedded. You’ll transform change demand into structured insights that support prioritisation, readiness and informed decision-making across Operations.
Working under the direction of the Lead, Operations Change & Capability, you’ll own and maintain key change artefacts, including change impact assessments, change-on-a-page summaries, process maps and readiness inputs. You’ll also contribute to the delivery of change initiatives, by applying a blend of change analysis, process analysis, stakeholder engagement, coordination and readiness support. Your work will be delivered in line with agreed change frameworks and governance requirements, ensuring risks, impacts and dependencies are clearly identified and managed.
Process & Change Analyst employer: People First Bank
At People First Bank, we prioritise our employees by fostering a supportive and inclusive work culture that champions personal and professional growth. As a Software Engineer in our Technology & Transformation division, you'll enjoy flexible working arrangements, competitive benefits, and opportunities for career advancement while contributing to meaningful projects that enhance member experiences. Join us in making a positive impact within the community and be part of a team that values your contributions and wellbeing.
